FAQs
In order to sign up for a membership, please visit our online application. We have an instructional video and a document to help guide you. If you still have issues, use the Contact Us page to send us an email.
We understand that it can be frustrating for registration to close before you have a chance to sign up. Similar to seats on a plane or tickets to a concert, memberships are based off of capacity so we only have so many to offer. That means they are sold on a first come, first serve basis so registration closes once we are out.
Swim lessons are conducted prior to the pool opening. We've discussed ways to have both going on at the same time but due to the demand for lessons, the full pool needs to be able to be used during that time for that purpose. We're also unable to hold lessons earlier due to the pool being used by the swim and dive teams.
YES! Members can definitely have a party at Village Green Pool. All you have to do is use the Party Reservation Request form at Splash Swim Services to book a party. Private parties are after hours but members can still bring guests during the day. Just refer to the Guest Pass Policy in the Member Info section.
Swimming Lessons offered at Village Green Pool are facilitated by Splash Pool Services, Inc. Splash offers a unique program of integrated levels to ensure that swimmers achieve designated outcomes before moving onto the next level. Click here for more information and registration.
Vortex Swim Club has two teams practicing out of Village Green Pool; their competitive team and a recreational team called the Village Green Velociraptors. Contact either of them for details on how to join.
Diving Lessons offered at Village Green Pool are facilitated by Norco Diving. The Norco Diving Camp provides introduction and instruction to the sport of Olympic style Springboard diving to youth ages 6 – 18 in a fun and safe environment from an experienced coaching team.
Cash isn't accepted at the Snackery for a variety of reasons, mainly due to reconciliation issues, but we know sending a credit/debit card with your kids may not be an option. To address that, we still have punch cards that can be purchased and we also accept tap to pay if your child has a phone with a card stored in it.
Typically the pool opens by 11:00a with different closure times depending on the day. There are also special hours during the early/late season and holidays so it's best to visit the Schedule/Hours page of the website.
The lifeguards are students (college and high school) so once school is in session that is the soonest the pool can be staffed.
You can bring as many guests as your passes will allow but if you want to bring more than six (6) individuals at once, contact the pool office in advance to insure that they will have the appropriate amount of staffing.
The amount of passes you need depends on the guests since a "guest" is an individual or family. If you bring three cousins, you use one pass. If you bring three unrelated friends, you use three passes. If you bring two of your friends and their families, you only use two guest passes even if there's eight people
The wristband policy is there to help the lifeguards and bystanders easily and quickly identify who in the pool needs close supervision. They are only needed for children under 10 that can't swim the length of the pool so if that doesn't apply, talk to the lifeguards about the child taking a swim test.
During the annual meeting we go over the financials, the big projects that were completed and in flight, and the key takeaways from feedback survey. We also elect board members. If you are a resident in the Village West or Lexington Green neighborhood, look for an email titled Village Green Pool Annual Meeting & Election of the Board Results for a link to the summary report.